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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: 11/1/2025

1
Information We Collect

Personal Information

  • Name, email address, and phone number
  • Shipping and billing addresses
  • Payment information (processed securely by our payment partners)
  • Profile information and preferences
  • Government-issued ID for seller verification

Usage Information

  • Device information and IP address
  • Browser type and version
  • Pages visited and time spent on our platform
  • Search queries and product interactions
  • Communication preferences

2
How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Here's how:

Service Delivery:

  • Process orders and payments
  • Facilitate communication between buyers and sellers
  • Provide customer support
  • Send order updates and notifications
  • Verify seller identities

Platform Improvement:

  • Analyze usage patterns
  • Improve user experience
  • Develop new features
  • Prevent fraud and abuse
  • Personalize recommendations

3
Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With Your Consent

We may share information when you explicitly consent to such sharing.

Service Providers

We share information with trusted third-party service providers who assist us in operating our platform, such as payment processors, delivery services, and customer support tools.

Legal Requirements

We may disclose information if required by law, court order, or to protect our rights and the safety of our users.

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

4
Data Security

We implement industry-standard security measures to protect your personal information:

Technical Safeguards

  • SSL/TLS encryption for data transmission
  • Encrypted data storage
  • Regular security audits
  • Secure payment processing
  • Access controls and authentication

Administrative Safeguards

  • Employee training on data protection
  • Limited access to personal data
  • Regular policy reviews
  • Incident response procedures
  • Vendor security assessments

5
Your Rights and Choices

You have certain rights regarding your personal information:

Access

View and download your personal data

Correction

Update or correct inaccurate information

Portability

Export your data in a common format

Deletion

Request deletion of your account and data

Restriction

Limit how we process your data

Objection

Opt out of certain data processing

6
Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform:

Essential Cookies

Required for basic platform functionality, such as maintaining your login session and shopping cart.

Analytics Cookies

Help us understand how users interact with our platform to improve performance and user experience.

Marketing Cookies

Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

7
Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

  • Account Information: Retained while your account is active and for a reasonable period after closure
  • Transaction Records: Kept for legal and accounting purposes (typically 7 years)
  • Communication Records: Retained for customer support and dispute resolution
  • Marketing Data: Kept until you opt out or request deletion
  • Analytics Data: Aggregated and anonymized data may be retained indefinitely

8
International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:

  • Standard contractual clauses approved by relevant data protection authorities
  • Adequacy decisions by competent authorities
  • Certification schemes and codes of conduct
  • Binding corporate rules for intra-group transfers

9
Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information from our servers immediately.

10
Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Sending you an email notification
  • Displaying a notice on our platform
  • Updating the "Last updated" date at the top of this policy

Your continued use of our services after any changes constitutes acceptance of the updated policy.

11
Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Privacy Officer:
Email: privacy@taja.shop
Phone: +234 (0) 800 Taja Shop
Address: Lagos, Nigeria

We will respond to your inquiry within 30 days of receipt.

By continuing, you acknowledge that you have read and understand our Privacy Policy.