Terms of
Service.
Welcome to the Taja ecosystem. These terms establish the secure and professional environment for Nigeria's elite digital merchants.
Definitions
“Platform”, “Taja.Shop”, “we”, “us” or “our” refers to Taja Shop Technologies Limited, a company incorporated in Nigeria. “User”, “you” or “your” refers to any person accessing or using the Platform, including Buyers, Sellers and Visitors. “Products” means goods or digital services listed for sale on the Platform. “Escrow” refers to the settlement framework managed by our licensed payment partners.
Eligibility & Registration
You must be at least 18 years old, have legal capacity to contract and reside in a territory where we operate. By creating an account you confirm that all information supplied is accurate and up to date. We may request additional verification (including Bank Verification Number, NIN or CAC filings) before activating or maintaining seller privileges.
Marketplace Relationship
Taja.Shop provides a technology marketplace that connects independent Sellers and Buyers. Unless expressly stated, we are not a party to transactions between users. Sellers act as independent merchants responsible for their listings, compliance, warranties, taxes and customer support.
Product Standards
Sellers must ensure that every product or service listed is lawful, accurately described, and accompanied by authentic photographs. Counterfeit, dangerous, or restricted items are strictly prohibited. We reserve the right to remove any listing that violates our safety standards.
Escrow, Platform Fees & Taxes
All prices must be quoted in Nigerian Naira (₦). We process payments via PCI‑DSS compliant partners and operate an escrow-based settlement framework. When you place an order, you authorize us and our payment partners to hold funds on your behalf until delivery is confirmed or an investigation is concluded. Funds are remitted to Sellers net of Taja.Shop platform fees and applicable statutory taxes (including VAT where required by law). The applicable platform fee percentage and settlement timelines may be updated from time to time and are reflected in your dashboard.
Disputes, Refunds & Auto‑Release
If a Buyer believes a product is defective, damaged or not as described, they must raise a dispute through the Platform within the dispute window communicated at checkout or in the order screen (for example, within 7 days of marked delivery). Where no dispute is raised within that window, funds may be automatically released from escrow to the Seller. If a dispute is opened in time, funds are held while our team reviews evidence in line with the Seller’s stated policy and applicable Nigerian consumer law. Depending on the outcome, we may authorize a partial or full refund to the Buyer or release funds to the Seller.
Data Protection
Our processing of personal data is governed by the Taja.Shop Privacy Policy and the Nigerian Data Protection Regulation (NDPR). Sellers must also comply with NDPR requirements when handling Buyer information for fulfilment.
Termination
We may suspend or terminate access if we suspect policy breaches, fraud, or regulatory risk. You remain liable for outstanding obligations post-termination. Sellers may close stores upon 7 days’ written notice provided all orders are fulfilled.
Need further clarification?
Our legal and support teams are available 24/7 to assist elite merchants with any procedural or compliance enquiries.
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